We collect and hold personal information about customers, potential customers and practitioners. This information is used to identify you and your sample. We will collect information you provide to us such as: your name, address, phone number, e-mail address, date of birth, your debit or credit card details (We do not store your credit card details) and information about your health. We may collect any communications between you and us, as well as any additional information you provide.
We will collect personal information about you directly from you through phone or email; where you have submitted a Bioscreen request or provided us with samples; or filled in the Bioscreen Patient Registration Form. We also collect personal information about you from your practitioner or parent/ guardian when they submit a Bioscreen request on your behalf. If we are unable to collect some or all the personal information we require, we cannot provide you with our services that you are requesting.
We use information about you to provide our Service to you, including to process transactions with you, provide you with our products, provide customer support, facilitate internal business operations and provide you and your practitioner with reports.
If you participate in any research study that we conduct, we will collect, hold and use personal information about you for the purposes of that research study only.
We will disclose any information about you as required or permitted by law. This includes a court order, legal process or other government request, to enforce our Terms of Service or to investigate and defend ourselves against any third-party claims or allegations,
We may need to disclose personal information about you to service providers who assist us in operating the business.
Bioscreen holds your personal information in paper and/or electronic form. We take reasonable safeguards to preserve the integrity and security of your personal information. Personal information is stored in a secure server; however, we cannot guarantee that misuse, interference, loss, or unauthorised access, modification or disclosure will not occur. In the event of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps in accordance with any applicable laws
Telephone: +61 3 9687 3355
or write to us at:
Bioscreen, 5 Little Hyde Street, Yarraville, Vic 3013